Why Is My Income Missing on Hometax?

Who this guide is for

• Foreign employees checking year-end settlement records
• Freelancers expecting 3.3% withholding income
• Foreigners preparing a May global income tax return
• Visa holders who need income proof from Korean tax records

Key points

• Hometax only shows income that has been reported to the tax authorities.
• Different income types can appear in different menus or at different times.
• Name, alien registration number, tax ID, and payer reporting details can affect what you see.
• Missing income should be checked before submitting a return or relying on an income certificate.

Step-by-step explanation

Why income can be missing on Hometax

If your income is missing on Hometax, the most important point is simple: Hometax is not a complete copy of your bank account. It mainly reflects records reported to the National Tax Service. If a payer has not reported the income, reported it late, reported it with different identity details, or reported it under a category you are not checking, the income may look missing even though you were paid.

This matters before a May global income tax return, a refund claim, or a visa document request. If Hometax shows lower income than you actually earned, your filing, refund estimate, or certificate of income may also look wrong.

Common reasons your income is not showing

Employee income vs freelancer income

For employees, missing income often connects to year-end settlement, employer reporting, or a withholding tax receipt. Ask your employer for your wage and salary income withholding receipt and compare the employer name, income amount, tax withheld, and tax year.

For freelancers, especially people paid with 3.3% withholding, the issue is often payer reporting. A company may have withheld tax from your payment, but you still need to confirm whether it reported the income correctly. If you worked for several academies, companies, apps, or private clients, check each payer separately.

What to do before filing

1. Collect your own records first: payslips, invoices, contracts, KakaoTalk or email payment confirmations, and bank deposits.
2. Check whether the missing amount is salary, business income, other income, or another category.
3. Ask the payer for a withholding tax receipt or payment statement.
4. Confirm the tax year and your identity details used in the payer’s report.
5. If the payer says the record was reported but you still cannot see it, contact Hometax support or your district tax office.
6. Do not submit a return based only on a pre-filled Hometax screen if you know income is missing.

What to ask your employer or payer

Use direct questions. For example:

• “Did you report this income to the National Tax Service?”
• “Which tax year did you report it under?”
• “Was it reported as salary, business income, or other income?”
• “What alien registration number or tax ID did you use?”
• “Can you send me the withholding tax receipt or payment statement?”
• “If the amount or identity details are wrong, can you file a correction?”

These questions help separate a Hometax display issue from a real reporting problem.

Why this can affect refunds and visa proof

Refund estimates depend on the income and withholding records used in the return. If income or tax withheld is missing, the refund shown on Hometax may be too low, too high, or incomplete.

Visa proof can also be affected. A certificate of income usually reflects official reported records, not every deposit you received. If your official record is lower than your actual income, immigration, banks, or other institutions may see a lower income amount.

When to get help

Get help before the filing deadline if the missing amount is large, the payer refuses to provide a receipt, the income affects visa renewal, or you are not sure whether the income is salary, business income, or other income. For complex cases, a tax professional or the district tax office can help you decide whether to file, amend, or request a correction from the payer.

Documents you may need

• Payslips or payment statements
• Bank deposit records
• Withholding tax receipt
• Employment or freelance contract
• Alien registration card details
• Any income certificate already issued

Common mistakes

• Assuming missing income means the income is tax-free
• Filing only from the pre-filled screen without checking payslips
• Checking the wrong tax year
• Waiting until the May filing deadline to contact the payer
• Using an income certificate for visa proof before confirming all income was reported

When should you ask a tax professional?

Ask a qualified tax professional if you have income from several countries, business income, unclear tax residency, treaty questions, missing documents, late filing concerns, or a visa situation that depends on tax records. This site explains general patterns only and cannot review your personal facts.

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